North Argyll House
Care Home Oban

Philosophy of Care

Values and objectives as a service provider

Our aim is to provide the highest standard of care for elderly people in a comfortable and secure environment.

Our residents' independence and dignity is of paramount importance to us. Residents are encouraged to retain a level of independence according to their abilities and wishes.

All residents are treated as individuals. We wish to establish a flexible approach to their needs, so that each individual can be given the care that is most suited to them, taking into account personal choices and abilities.

Residents are encouraged to make choices and decisions for themselves, within their capabilities. To this end a Key Worker is essential to be responsible for the ascertaining and recording of each individual residents' case history.

It is important that residents are encouraged to participate in social events and continue with hobbies or develop new ones. Staff spend time stimulating leisure and other interests to maximise the quality of life for each individual.

Although the comfort within the home is of primary importance, we also believe that the provision of a garden area is important. Comfortable seating areas are provided and flowers and hanging baskets planted. For those who are unable or unwilling to leave the Home, bird tables and feeders provide interest from within the public rooms.

Although no-one need be alone unless they choose to be, the residents' right to privacy is respected at all times.

Residents are treated with respect at all times enabling each individual to maintain a sense of dignity.

We are committed to providing the highest standard of care for our residents. The care which we offer covers all aspects of a residents' life. We are dedicated to working together with each individual to empower them to live the life they choose.

We have endeavoured and will continue to endeavour to make North Argyll Home a home from home.

An excellent quality of life is available here, as many residents have already experienced.

Charter of Rights

  • The right to be treated with dignity at all times and to be treated as an individual whatever disabilities or frailties one may have.
  • The right to pursue independence, responsibilities and choice where they do not infringe the rights of others.
  • The right to privacy in relation to one's own space, one's own belongings, one's own financial and personal affairs.
  • The right to have one's own cultural and religious needs accepted and respected.
  • The right to care for one's self as far as possible and have appropriate assistance as required.
  • The right to be informed of new procedures and have these made explicit: the right to comment and have one's expressed opinions heard and listened to.
  • The right to mix with other people from the community either by going out or by inviting others into the residential home.
  • The right to have assistance where necessary and practicable to access the facilities available within the wider community, medical, social, educational, leisure and other services.
  • The right to establish a residents' group and freely nominate a representative to serve on such a group.
  • The right to have a free and clear access to complaints procedures.
  • The right to confidentiality in relation to medical and personal information, access to information on file and to know on what basis information is shared with others.
  • The right to have an independent person advocate (representative) safeguarding one's interests if required.
  • The right to take appropriate risks in relation to the exercising of one's right.
  • The right to obtain a copy of the Care Home Policies and Procedures if required.

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